Avianca, first airline in the region to adopt NDC standard with Amadeus

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Avianca, first airline in the region to adopt NDC standard with Amadeus
Tue July 31, 2018

Amadeus Altéa NDC will help the Colombian firm develop its omnichannel strategy, providing it with reserve and purchase capabilities based on the standard


Today, travelers are looking for increasingly personalized products, and travel providers are adapting to meet these new needs and expectations. In order to meet customer demand, it is more important than ever that airlines are able to offer their products to a wide range of travelers, make the booking experience as smooth as possible and effectively market their offerings. .

Thus, Avianca is the first airline in Latin America to adopt the Amadeus Altéa NDC (New Distribution Capability) solution. This allows the company to provide its travel agencies and customer meta-customers with a more personalized product and expand the possibilities of multimedia content. With Altéa NDC, the airline can also use different marketing and marketing techniques in all its channels.

This new agreement is part of the Amadeus NDC-X program, which brings together all Amadeus NDC activities - both as a technology provider and aggregator - in a single platform.

Amadeus Altéa NDC is a solution that allows airlines to use Altéa PSS (Passenger Service System) to distribute their offer to third parties using the latest industry standards. Altéa NDC, which has the NDC level 3 certification - the highest of the International Air Transport Association (IATA) -, supports full reservation processes in NDC format and offers functionalities for the management of offers and orders. Avianca will be able to integrate its complementary services to the NDC booking flow with travel agencies and metasearch engines, which will allow it to promote the incremental sale of products to third parties and, ultimately, to travelers.

"Amadeus Altéa NDC will allow us to offer customers a more comprehensive range of products and services," says Silvia Mosquera, executive vice president of sales and marketing at Avianca. "First, we will use the Amadeus Altéa NDC solution to make our content directly available on Skyscanner's fixed and mobile channels. Subsequently, we hope to extend it to other partners in our ecosystem. "

"Altéa NDC will help Avianca expand its reach," says Vicky Huertas, Commercial VP, Airlines Latin America & Caribbean at Amadeus. "We already offer Avianca a wide range of technological solutions and now we will enable its omnichannel strategy with this solution, which will allow Avianca's content to be available through meta-searchers, travel agencies and technology providers with XML connectivity compatible with NDC".

"It's great that more and more airlines are collaborating with us in the framework of our NDC-X program," says Gianni Pisanello, Amadeus NDC-X Vice President, "Thanks to Altéa NDC, we help airlines develop the technology that will allow them to distribute new products through the NDC standard Our objective is to promote the adoption of the NDC in the sector and make it available to airlines, travel distributors and other industry players".


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