Airports invest in technology for a better passenger experience

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Airports invest in technology for a better passenger experience
November 14, 2018

The management of passenger flow, self-service in each step and biometrics are just some of the technologies used to manage the increase in the number of passengers according to the SITA report

 


More than 350 airport leaders are meeting in Miami at this time for the assembly, conference and annual exhibition of ACI-LAC. The global IT provider, SITA, revealed there that airports are investing in technology to eliminate waiting lines and better manage the growing number of passengers. Passenger flow management, self-service at each step and biometrics are just some of the technologies used to effectively manage the increase in the number of passengers at airports according to the SITA 2018 report on the outlook of IT in the air transport industry.

The results of SITA's global research, carried out in association with the Airports Council International (ACI), show that 42% of airports have a monitoring waiting time implemented, an increase of 31% compared to 2017. The latest solutions for managing passenger flows at airports use intelligent technologies such as predictive analytics to anticipate bottlenecks even before they occur.

It is also clear that airports that use these technologies intend to share information with their passengers. By 2021, 58% of airports plan to provide passengers with waiting time notifications for their mobile devices. This represents an increase of 17%.

SITA's perspectives show that documentation kiosks are the norm, since 88% of airports currently have them and 95% expect to do so in the next three years. Baggage self-service is also commonplace, with more than half receiving luggage assistance at present and 84% planning to offer it by 2021, and by then, 78% plan to have baggage delivery without assistance. Biometrics is also being incorporated into the evolution of self-service in the world's airports. During the next three years, 77% of airports will be planning large R & D programs in biometric identification management.

According to the SITA 2018 report on the prospects of IT in the air transport industry, total IT spending at airports is expected to reach $ 10 billion in 2018, compared to $ 8.6 billion in 2017. With this increase in investment, it is interesting to see the priorities of the airports. Cybersecurity and self-service processes are among the first on the list with a massive 95% of airports planning the main R & D programs in these areas by 2021. Along with this, 86% have plans for business intelligence programs and the 85% for applications for mobile services and infrastructure programs of common use.

SITA's 2018 report on the prospects of IT in the air transport industry is established as a global benchmark for the air transport industry. More than 180 senior IT executives from major airlines and airports, representing 39% of global airports and 27% of global airline passenger traffic, participated in the 2018 investigation. The results of 2018 once again provide a clear vision on the thinking and strategic IT developments of the air transport industry.

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