Baggage tracking systems improve 66% in the delivery according to SITA
Over the past year, an increasing number of airlines and airports have begun to introduce tracking at key points of the trip (check-in, loading on the aircraft, transfer and arrival)
The airlines that are incorporating baggage tracking in more points of the trip are enjoying a great improvement in the delivery of luggage worldwide. The Baggage Trends 2019 SITA report, officially launched at an event at the Abu Dhabi International Airport, shows that when tracking is done at the time of registration and loading on the plane, the rate of improvement is as high as 66. %.
These results come after the record fall in the rate of incorrect baggage handling, reached worldwide in recent decades, with a constant rate of around 5.7 pieces per thousand passengers in the last three years. In 2018 the rate was 5.69 per thousand passengers.
Over the past year, an increasing number of airlines and airports have begun to introduce tracking at key points of the trip (check-in, loading on the aircraft, transfer and arrival) to improve baggage management and reduce plus the chances of a piece of luggage being mishandled. SITA's research reveals that when the bags are tracked while being loaded onto the aircraft, the level of improvement ranges from 38% to 66%, depending on the level of tracking.
Peter Drummond, Baggage Manager at SITA, said: "While the inadequate handling rate has begun to stabilize in recent years, this is against the continued growth in the number of passengers and their bags. In 2018, 4.36 billion travelers registered more than 4.27 billion suitcases. More suitcases make things more difficult. Everyone in the industry needs to look beyond the improvements in the process and technology made in the last decade and adopt the latest technology, such as tracking, to make the next big cut in the rate of mishandling of suitcases. "
Ahmed Juma Al Shamsi, director of operational operations at Abu Dhabi airports, said: "For our passengers, the timely delivery of their luggage is key to ensuring a perfect experience for passengers and, therefore, an area in the that we continue making improvements. Looking to the future, baggage tracking is essential to conduct a more accurate baggage delivery, not only at the Abu Dhabi International Airport, but throughout the passenger journey. We have led the way with the introduction of follow-up on arrival and we have already seen significant improvements. "
The transfer of luggage from one aircraft, or airline, to another, remains a point of conflict in the trip and, in 2018, was again the main reason why the suitcases were mishandled. Transfer losses accounted for 46% of all badly handled baggage.
Drummond added: "The transfer is by far the most difficult stage to track a suitcase, since there are several airlines and airports involved, however, the data from this year's report show that tracking at key points of the trip, such as The transfers will go a long way in eliminating mismanagement and will allow airlines and their passengers to keep a record of where their suitcases are each step of the way. "
During the last decade, the total of mishandled pieces of luggage per year has been reduced by 47%, from 46.9 million in 2007 to 24.8 million in 2018, while the annual invoice of the industry has been reduced by 43% $ 2.4 billion, compared to $ 4.22 billion in 2007.