The international ISO standard of accessible tourism faces its final stretch

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The international ISO standard of accessible tourism faces its final stretch
Fri September 27, 2019

Experts from more than 100 countries participate in its elaboration, under the leadership of OMT, Fundación ONCE and UNE. The future standard is expected to be published in the first half of 2020


The future International Standard ISO 21902 of accessible tourism, led by the ONCE Foundation, the World Tourism Organization (UNWTO) and the Spanish Association for Standardization, UNE, will end its public consultation phase on October 3. Until that date, the 105 countries integrated in the ISO / TC 228 Committee must cast their vote and may comment on the draft. It is expected that this standard will be published in the first half of 2020. This is what these three entities have announced on the occasion of World Tourism Day, which is celebrated tomorrow.

To publicize this future standard, which will be the first in the world in the field of accessible tourism, Fundación ONCE, OMT and UNE have published a document with the keys of ISO 21902.

The future Standard ISO / DIS 21902 Tourism and related services. Tourism accessible to all. Requirements and recommendations are being developed in the Technical Committee for Standardization ISO / TC 228 on Tourism and related services, within the International Organization for Standardization (ISO). Spain leads this international committee in which UNE serves as the secretariat coordinating the work of 10 working groups.

The ISO addresses the requirements that a tourism service provider must meet in order to make its offer accessible to all people. It contains a general chapter (which includes aspects such as information, training, design or the built environment), as well as specific chapters for each type of provider (accommodation, transportation, restoration, etc.). The document emphasizes the importance of making all links in the tourism chain accessible. The implementation of the standard will generate networks of establishments and accessible operators, measured with the same criteria, and will be the germ for creating tourist destinations for all people.

Among the expected benefits, for tourism businesses, the standard is a sensitization tool that provides technical knowledge in terms of tourism accessibility and leads to an opening towards a wider market. On the other hand, people with disabilities will be able to access more information, offered in a more efficient, accessible and homogeneous way that will result in a more satisfactory tourist experience.


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