SAP research reveals the main concerns of business travelers
According to the SAP Concur survey, people traveling on business say they feel insecure; the women and people of the LGBTQ + collective are the ones who regularly suffer from harassment
SAP has announced the results of a new SAP® Concur® survey that reveals that more than three out of four women traveling on business have suffered harassment during their travels and that more than one in two changes their plans because they believe their safety is at risk. SAP Concur is the brand with world leadership in solutions for the management of trips, expenses and invoices. The results of the SAP Concur survey identify personal safety concerns during transfers and frustration at the fact that some companies seem to prioritize their interests rather than favoring the needs of their staff. Some highlights of the sample of 7,850 respondents traveling on business in 19 world markets are:
People who travel tend to feel insecure:
58% of respondents say they have modified their travel arrangements because they felt insecure; 52% of business travelers mentioned travel safety as the most valuable training their company could provide.
The millennial generation is the most sensitive to the situation in today's world: in the last twelve months, 42% of those who travel for business and are in that age range have reduced their trips to a certain destination due to political disturbances or risks to the health, compared to 36% of those who belong to generation X and 23% of the so-called baby boomers. Virtually the same proportion of millennials (40%) chose a flight based on the type of aircraft, compared with 33% of those belonging to generation X and 21% of the so-called baby boomers.
Almost a third (31%) of those who travel for business prioritize their safety as the most important factor when undertaking this type of trip; However, more than half (54%) believe that security is not the top priority of their companies.
The travelers point to a high rate of harassment and machismo during their travels:
More than three out of four women who travel for business (77%) have suffered some form of harassment or macho treatment during their travels: they are asked if they travel with their husbands (42%), workers in the services sector ignore them (38 %) or suffer street harassment while they are working (31%).
Nearly half of the young women who travel for business suffer from sexist discrimination: 46% of women of the Z generation said they were asked if they were traveling with their husbands, compared to 31% of women of the generation called baby boomers. In turn, 41% of millennial women have been ignored by workers in the service sector, compared with 23% of women baby boomers.
People who belong to the LGBTQ + collective hide aspects of their identity during their business trips:
The vast majority (95%) of those who travel and belong to the LGBTQ + collective have hidden their sexual orientation when traveling for business; The most common reason for this is to preserve their safety (57%).
Of those surveyed, 85% have modified their travel arrangements for safety-related concerns, while only 53% of their colleagues who do not belong to the LGBTQ + collective have done so.
Traveling for business has not become easier or less stressful:
Of those surveyed, 67% believe that their company is not up to date on the adoption of new technologies to facilitate business trips.
An overwhelming majority of business travelers (94%) are willing to share personal information in order to improve their experience; It is an impressive figure in an era where concerns about data privacy prevail.
Among those who travel for business, 37% feel more stress before a trip, that is, in the stages of planning, arranging reservations and other preparations. On the other hand, when returning home, 24% of those who travel for business say that they would prefer to go to the dentist to treat cavities than fill out an expense report.
"Las cuestiones sociales y las experiencias del personal afectan cada vez más nuestra forma de viajar. Estos cambios implican nuevas expectativas entre quienes viajan por negocios, expectativas que debemos atender. Si bien las empresas siguen esforzándose por maximizar la satisfacción de quienes viajan, la realidad es que el personal desea más empatía y orientación, y mejor tecnología al enfrentar frustraciones comunes y preocupaciones individuales; hay mucho por mejorar en las organizaciones, desde la más pequeña hasta la más grande", dijo Mike Koetting, jefe de estrategias de producto de SAP Concur.
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La encuesta estuvo a cargo de Wakefield Research, proveedor independiente con liderazgo en el sector de investigación cuantitativa, cualitativa e híbrida de mercados. Se encuestó a 7.850 personas que viajan por negocios, concepto definido como personas que viajan por trabajo tres o más veces al año saliendo de los siguientes países: Alemania, Australia, Bélgica, Brasil, Canadá, China territorial, Dinamarca, Estados Unidos, Finlandia, Francia, Hong Kong, la India, Japón, Luxemburgo, Malasia, México, Noruega, los Países Bajos, el Reino Unido y Singapur. La encuesta se aplicó entre julio y agosto de 2019.