Lufthansa Group chose Google Cloud as a strategic partner

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Lufthansa Group chose Google Cloud as a strategic partner
Fri January 31, 2020

The objective is to build a platform that suggests scenarios to return to a stable flight plan in case of irregularity, so that passengers still arrive at their destinations in the most timely and comfortable way possible


Flight delays, new reservations due to lost flights and extreme weather conditions are some of the factors that can alter the flight schedule. In the interest of its customers, Lufthansa Group airlines are always ready to return to a stable flight plan as quickly as possible.

 Therefore, Lufthansa Group chose Google Cloud as a strategic partner to further improve its operational performance and minimize the impact of irregularities on its passengers. The objective is to build a platform that suggests scenarios to return to a stable flight plan in case of irregularity, so that passengers still arrive at their destinations in the most timely and comfortable way possible. This will be done by merging data from various processes that are relevant to stable operations (for example, aircraft replacement and maintenance, as well as crew programming).

"By combining Google Cloud technology with the operational experience of Lufthansa Group, we are driving the digitalization of our operation even more," says Dr. Detlef Kayser, a member of the Executive Board of Lufthansa Group. And he adds that: "This will allow us to identify possible flight irregularities even before implementing countermeasures at an early stage."

For example, flights are sometimes delayed due to weather conditions such as snowfall and passengers may lose their connecting flights. In the future, it will be possible to offer faster booking change possibilities in the four passenger centers of Lufthansa Group thanks to artificial intelligence based systems.

"Through this collaboration, we have a significant opportunity to revolutionize the future of airline operations," said Thomas Kurian, CEO of Google Cloud. "We are bringing together the best of Lufthansa Group and Google Cloud to solve the biggest challenges of the airlines and positively impact the travel experience of the more than 145 million passengers who travel with them annually."

A joint team of operations experts, developers and engineers from Lufthansa Group and Google Cloud software engineers will develop and test the right platform. The trial launch will take place in Zurich with SWISS.

Lufthansa in Argentina has 7 weekly flights that depart from Ezeiza to Frankfurt on the Boeing 747-8i “The Queen of the Skies”, the modern aircraft that has been operating since October 2014 with a total capacity for 364 passengers, being the only European airline that It offers First Class and the largest Business Class in the market.

In addition, since November 2018 SWISS offers 2 weekly flights on Mondays and Thursdays departing from Buenos Aires to Zurich on an Airbus A340-300 operated by Edelweiss, with 314 seats of which 211 seats are Economy Class, 76 Economy Max (with higher space and comfort than the classic economy class), and 27 Business Class with Fully Lie-Flat seats (fully reclining).

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