According to ANATO, the agencies reaffirm their important work
"Today, as never before, the role of is decisive in the value chain, since they must mediate between the providers of tourist services and passengers," explained Paula Cortés Calle, executive president of the association
The arrival of the Covid-19 surprised the world, and generated changes in the industries, one of which was travel. Tourism stopped, and despite having the strength to overcome this and other crises, it must assume a slow recovery.
Travel Agencies have been one of the hardest hit subsectors, but also one whose importance is emerging once again at this time.
"Today, as never before, the role of Travel Agencies is decisive in the value chain, since they are the ones who, thanks to the mediation between tourism service providers and passengers, offer their collaboration to solve reservations", explained Paula Cortés Calle, executive president of ANATO.
It should be noted that ANATO Agencies are working from their homes through calls, WhatsApp chats and emails, accompanying tourists to help them rearrange travel for future dates, and also supporting them with the vouchers or bonds that some airlines They have determined to return once the crisis ends.
“Of course, the priority of our companies will always be the passenger and the accompaniment in these moments of crisis. Both ANATO and its Associates are committed to guiding travelers so they can resume their trips in the coming months, "added the union leader.
To do this, the Association launched the campaign # CuídateHoyViajaMañana and thus promote travel in a responsible way and emphasize the importance of staying at home while still dreaming about those vacations that can be made later and continue.