LoungeUp offers to hoteliers a fully digital guest journey

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LoungeUp offers to hoteliers a fully digital guest journey
Mon May 18, 2020

The French firm's solution already allows 2,200 properties to offer their guests a personalized and contactless experience

LoungeUp, the leading European guest relationship management platform dedicated to the hospitality industry (hotels, clubs, residences, campsites), has adapted its solution to the current need for digitization. Their solution reduces interactions between hotels and guests as much as possible.

The entire guest experience has been reviewed to ensure the safety of hotel guests and staff:
Confirmation of stay and details of the hotel's new sanitary measures are sent by email.
Additional services (parking, breakfast, transfer, etc.) can be booked through a form sent a few days before, as well as the details prior to check-in (contact details, arrival time, identification, etc.)
The bank payment pre-authorization is completed online and a signature is taken from the pre-loaded policy form directly on the guest's smartphone a few hours before arrival.
Upon arrival, the digital room key is available on the guest's phone.
The digital room directory is integrated into the hotel application and is shared with the guest.
SMS, chat and WhatsApp can be used to contact the reception directly for all guest inquiries
The order module integrated in the hotel guest portal allows guests to request room service or restaurant meals from their rooms, as well as all the hotel services available.
During their stay, guests can use their smartphones or laptops to consult tourist recommendations or browse the magazines and newspapers that the hotel offers.
At the end of the stay, there is no need for a physical payment: the guest's card is automatically debited thanks to the bank's prior authorization request.

More information at: www.loungeup.com


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