WTTC announces protocols for safe aviation revival

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WTTC announces protocols for safe aviation revival
Gloria Guevara, WTTC
Mon June 01, 2020

The “new normal” of travel will include strict hygiene and sanitation standards at airports, airlines and tour operators

The World Travel and Tourism Council (WTTC) announced global health security protocols that will allow the resumption of activities at airports, airlines and tour operators.
The measures were designed by representatives of the global tourism industry, based on the standards of the World Health Organization (WHO) and the Centers for Disease Prevention (CDC), and seek to standardize criteria on the new approach to health and hygiene.
Gloria Guevara Manzo, President and CEO of the WTTC, explained that "the new protocols were developed in coordination with the members of the WTTC, the International Association of Air Transport (IATA) and the International Council of Airports (ACI), to provide certainty of environments insurance in airports and airlines ”.
"In addition, they reflect the new face of tourism, seek to generate confidence and the prompt revival of the sector, as well as the recovery of jobs and compensate for the enormous losses caused by the fall in tourism due to the pandemic," he said.
The protocols include the following measures:
-Deep cleaning of luggage carts, counters, security checkpoints, toilets, elevators, handrails, boarding areas and high-frequency common areas.
-Use of protective equipment among personnel (masks, face masks, gloves).
-Signaling to limit crowds and evaluation of health risks.
-Reduction of contact through online check-in, kiosks and during the delivery of luggage, use of biometric electronic doors and the reading of boarding passes.
-Input and output detection through full body infrared scanners, use of handheld infrared thermometers and gun thermometers.
-Hygiene of food in restaurants and the use of prepackages to avoid manipulation.
-Redesign of immigration rooms to speed up procedures.
Use of technology for arrival declarations.

-Use of protective equipment among personnel (masks, face masks, gloves).
-Reduction of contact points through online check-in, kiosks, printed luggage labels at home, biometric doors and boarding pass reading.
-Hand sanitizer in high traffic areas.
-Deep cleaning of all areas of the plane, bathrooms and departure rooms.
-Limit movement in the cabin, as much as possible.
-Training of personnel on hygiene measures and infection control.

Tour operators:
-Sanitation, disinfection and deep cleaning in vehicles.
-Cleaning at contact points (handrails, handles, tables, toilets and air filters).
-Pre-assigned seating plans, physical contact limit and rows.
-Timed time to access rooms, hotels and restaurants.
-Sanitation, disinfection, hygiene and food safety in restaurants, shops, showrooms, museums, theaters and concert halls, convention centers and salons.
-Signaling and physical distance for the distribution of seats and aisles.
-Reduction in the limits of capacity of the place and identification of risk areas.
-Risk assessment questionnaire prior to the arrival of users.
-Isolation space for users with symptoms of Covid-19.

The WTTC will soon announce protocols for cruises. It should be noted that the axis of these actions is the health of travelers and tourism service providers.

Comments from some WTTC members
Alexandre de Juniac, CEO and CEO of IATA, pointed out that “the Covid-19 is a game changer for the travel and tourism sector, which requires us to improve our health and safety approach to protect our travelers and workforce . Aviation is the business of freedom and it is vital to allow it to restart safely. IATA is pleased to collaborate with the WTTC on aviation protocols, it is an excellent example of the solidarity and cooperation of the industry, which will be vital to ensure a recovery in travel and tourism. ”
The WTTC protocols have been endorsed by CEOs and business leaders from the travel and tourism sector globally. Angela Gittens, Director General of the International Airports Council (ACI) said: “Our industry has come to a standstill. A balanced and effective restart and recovery of the sector depends on collaboration between key stakeholders and we welcome the approach taken by the WTTC. The collaboration will help establish a globally consistent approach to recovery, which will be the most effective way to balance risk mitigation. ”
Yuji Akasaka, President of Japan Airlines, stated: “We thank the WTTC for its in-depth knowledge of the aviation industry and for its support. At this moment, the most important thing is that the members involved in tourism join forces and cooperate to overcome this crisis. ”
Deborah Flint, President and Executive Director of the Greater Toronto Airports Authority, said: “Airports are an important part of the travel and tourism sector. Together we must work to recover from this crisis. It is important for us to collaborate with the WTTC on protocols for the new travel experience, with a standardized approach to build trust in travelers, governments and ensure the resilience of our industry. ”
Greg Webb, Executive Director of Travelport, stated that “the global travel industry is united in its desire to support a safe, healthy and responsible return to travel. However, for this to be accomplished, industry and governments around the world must unite around clear, practical and meaningful protocols that are backed by medical evidence and give travelers the confidence they need to fly again. ” .
Gordon Wilson, President of WorldReach, stated that “global protocols provide an important framework to facilitate collaboration between government and industry, through a consistent set of guidelines to restore traveler confidence. Health safety becomes a critical factor and combines seamless travel goals with contactless processes, helping the industry recover. ”
Miguel Leitmann, Executive Director of Vision-Box, considered that “it is relevant that the WTTC plays an important role in formulating clear and reliable travel standards in a post-Covid-19 environment. Traveling has become an essential component of our daily life, whether for business, vacation or personal reasons, and I am sure that we will soon be growing and prospering again. Meanwhile, Vision-Box works closely with our customers to implement contactless identification and contactless authorization solutions that will improve the safety of all travelers. ”
Aileen Clemente, President and CEO of Rajah Travel Corporation, said: “Restoring confidence in travel is an important pillar for the recovery of our industry. We fully support WTTC in its leadership to engage the private sector in developing safe travel protocols across the value chain. We all benefit from WTTC's strong advocacy with global and national institutions to prioritize travel and tourism in recovery plans. WTTC initiatives during this crisis are critical in the way we redesign our product offerings, business solutions and services. ”
It should be noted that in 2019, the travel and tourism sector contributed 10.3% of world GDP, was responsible for generating one in four of the world's new jobs and, for nine consecutive years, outpaced the growth of the world economy Therefore, the WTTC considers the revival of the sector to be of the highest priority.


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