RCD Hotels announces protocols for the reopening of its properties

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RCD Hotels announces protocols for the reopening of its properties
Wed June 03, 2020

The hotel chain has established additional regulations so that its guests can enjoy their vacations in Mexico and the Dominican Republic with confidence


The important luxury hotel chain, RCD Hotels, announced -in the framework of the reactivation of their destinations- the implementation of improved operating protocols and the strengthening of the already recognized sanitation standards in its Hard Rock Hotels properties (in Cancun, Riviera Maya, Vallarta, Los Cabos and Punta Cana); at Único 20 ° 87 ° Hotel Riviera Maya and at Nobu Hotel Los Cabos.

Each hotel has developed a comprehensive and improved cleaning and sanitation plan, which applies additional precautionary measures in all aspects of the experience of its guests and members of the operational team, following the best practices and guidelines established by the World Health Organization (WHO) and the Centers for Disease Control.

"As our industry prepares for its return, it is imperative that we take all additional precautions necessary to keep our guests and employees safe," said Enrique Martin Del Campo, Vice President of Business Development at RCD Hotels, who also mentioned that "Our hotel teams have worked hand in hand with local and national authorities, while adhering to globally recognized guidelines, to design a series of additional measures, to provide a world-class vacation experience" .

In addition to these preventive actions, the all-inclusive destinations of Hard Rock Hotels implemented the global program "Hard Rock SAFE + SOUND", promoted by Ecolab, which includes detailed guidelines and protocols, which will be followed by all the brand's properties in the world. .

For its part, Único 20º87º Hotel Riviera Maya launched its safe and friendly environmental experience “S.A.F.E”, establishing and reinforcing its protocols, to provide guests with the confidence they need to fully enjoy the hotel.


Procedures, protocols and preventive measures implemented

Health of guests and employees: Antibacterial stations for hand disinfection will be placed in all areas of the hotels; Signs will be placed to remind guests of health and hygiene protocols, such as frequent hand washing and physical distancing; physical contact between visitors and workers will be minimized; and the medical service will be kept on-site 24/7, to provide health care when necessary.

Employee protocols: All hotel employees have received extensive training on improved hygiene and sanitation protocols, as well as being able to identify and alert any suspicious guest symptoms related to Covid-19, with the aim of launching the information protocol for medical personnel. In the same way, they will be in the process of continuous training on global sanitation standards established by third parties, such as Ecolab and NSF. Finally, they will be closely monitored, including the daily temperature reading, for any symptoms and required to wear appropriate personal protective equipment (PPE) based on their roles and responsibilities.

Cleaning and Sanitation Protocols: Hotels will continue to use cleaning products with standards that meet EPA (Environmental Protection Agency) guidelines that are proven and effective against viruses, bacteria, and other airborne and bloodborne pathogens. The frequency of deep cleaning and disinfection of all common areas, public spaces and guest rooms will be increased, with an emphasis on high-contact surfaces such as reception desks, elevators, door handles, public toilets, keys, ATMs, handrails , tables, gym equipment, dining surfaces, rest areas, pool chairs; among others.

Physical distance: Guests and employees will receive physical distance instructions, which will be accompanied by a restructuring of the location of the furniture in all the common areas, to give greater amplitude and space.

Guest experience: Each step of the guest experience will have its own set of defined protocols, which will ensure your safety and well-being, including disinfection of luggage and non-invasive temperature reading, through a thermal camera.

F&B: Hotels will continue to reinforce internationally recognized methods for identifying and managing food safety related risks, including Hazard Analysis Critical Control Points (HACCP) and third-party standards such as NSF. In addition, select services such as buffet and teppanyaki have been removed, while in-room dining will now have no physical contact with an operator.

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