Hilton to begin rolling out CleanStay worldwide
"It is the latest evolution of our commitment to provide the peace of mind and confidence that our guests need to travel freely, while protecting our team members," said Chris Nassetta, president and CEO of the chain
Next week, Hilton will begin the worldwide launch of a new program to deliver an industry-unprecedented standard of cleaning and disinfection at all its properties around the world. Created in collaboration with RB - manufacturer of Lysol and Dettol, and Mayo Clinic - world leader in healthcare, Hilton CleanStay is based on the already high standards of cleanliness and hygiene in all Hilton properties globally, where they are currently used. commercial grade cleaning products, and includes new protocols to help Hilton guests enjoy an even cleaner and safer stay.
“For over a century, our highest priority has always been the safety of our guests and team members. As the hotel industry evolves to cater to changing traveler expectations, especially in the wake of the coronavirus pandemic, Hilton CleanStay is the latest evolution in our commitment to provide the peace of mind and confidence our guests need to travel freely, while protecting to our team members, "said Chris Nassetta, Hilton President and CEO.
"Although our hospitality may seem different in the short term, around the world we are eager to welcome our guests once again and create the unforgettable experiences they expect from Hilton."
Hilton guests can expect to see changes at some hotels around the world starting next week. The Hilton CleanStay program is expected to be implemented in most Hilton hotels across its 18 brands in mid-July.
Hilton CleanStay from arrival to departure (Check-in to Check-out)
Online: Even before traveling, guests will find a new page at Hilton.com/cleanstay detailing what to expect during their stay. In addition, private hotel websites will be updated to indicate that new cleaning protocols and procedures have been implemented.
The Lobby: Guests who want a contactless arrival experience can register, choose their room, access their room with a digital key (where available) and check out using their mobile devices through the mobile application. Free Hilton Honors. This option is available at more than 4,700 participating Hilton properties around the world for guests who book directly through the Honors app or on Hilton.com. For a traditional check-in, physical distancing measures will be implemented guiding guests during the check-in and check-out process in person safely.
The Room: The first point of contact with the room will be with the Hilton CleanStay seal, placed on the door after a rigorous cleaning process and to indicate to the guests that nobody has had access to their room since then. The room will have additional disinfection for the most frequently touched areas of the room: light switches, door handles, TV remote controls, thermostats, and more. It will clear, removing items like pens and paper. Disinfecting wipes will be provided in all rooms for guest use.
Cleaning Service: The rooms will be thoroughly cleaned and disinfected before the arrival of a new guest. Housekeeping during the stay will be based on guest preference, recognizing that some guests may not want staff to enter their room. Additional services, such as bedding and toiletries, will be available at the request of the guest, will be delivered in a protective package and will be placed on the door of the room.
Public Areas: There will be a higher frequency of cleaning public areas. For example, fitness centers can be closed for cleaning several times a day. The equipment will be adjusted and positioned appropriately to allow physical distance, and the number of guests allowed at the same time may be limited. The pool and its surroundings will be cleaned frequently throughout the day, and physical distance measures will be implemented. Stations with hand sanitizer and sanitizing wipes will be available throughout the property at main entrances and in key high traffic areas.
Food and Beverages: In hotel restaurants, tables and chairs will be spaced to ensure proper physical distance. Disposable plates and utensils will be available upon request of the guest. During breakfast, the restaurants will offer different options to take away, plated and undercover food, and a la carte service. When room service is requested, if available, guests will receive a free contact service; orders, plates and utensils will be for single use and will be placed outside the door of your room.
Meetings and Events: The new Hilton EventReady program with CleanStay will set a new standard for meetings and events at Hilton. This program will offer cleanliness, flexibility, safe and socially responsible solutions, as well as creative food and drinks, the latest technology and sustainable practices. With a clear focus on health and wellness, the event experience, from planning to execution, will be underpinned by Hilton's world-class hospitality with impeccable service from Hilton team members.
Since the initial alliance announcement, RB has provided its scientific insights and worked with Hilton to run the Hilton CleanStay program on a global scale. While Lysol and Dettol will be the most widely used products in countries where Hilton has properties, hotels will also have access to other RB brands and leading commercial grade products.
"Protecting people from disease is critical to RB and to our global germ prevention portfolio," said Rahul Kadyan, EVP, North America, Hygiene / Home, RB. “Our brands are based on trust, scientific effectiveness, and our desire to educate consumers around the world to help break the chain of infection. This is an ideal partnership for RB to help drive the highest standards of hygiene and give consumers the confidence to enjoy the Hilton experience. "
Throughout the development of Hilton CleanStay, the Mayo Clinic has offered its medical knowledge to guide Hilton in training processes and methods, cleaning protocols, and quality assurance. Additionally, the Mayo Clinic has oriented the brand on new technologies and methods in the health care industry that can benefit the cleaning and disinfection programs of Hilton hotels.
"Personal safety is extremely critical as we resume economic and recreational activities around the world," said Stacey Rizza, M.D., infectious disease specialist at the Mayo Clinic. "We are proud to provide the knowledge and experience of the Mayo Clinic in support of the response to COVID-19 on a national and global scale." "The Mayo Clinic is honored to work with the Hilton team and guide them on protocol and training issues."
The elements of the Hilton CleanStay program will receive guests from the moment they enter the hotel and will be present at every moment of their experience, guaranteeing the well-being of guests and team members without compromising the hospitality that characterizes Hilton hotels so much.
As part of Hilton's new standard for cleanliness and sanitation, the training processes were designed to ensure that all team members are aware of the steps they need to take to safeguard their health and that of others in their place of job. During their stay, guests may encounter team members using creative ways to welcome them, demonstrating hospitality while wearing protective gear, and adhering to physical distancing guidelines.