Hyatt begins his journey within the framework of the new normality
Mark Hoplamazian, Hyatt President and CEO stated, "While the most important element in opening our doors is to do so safely, we have gone above and beyond to welcome our guests with pride and confidence"
Hyatt Hotels Corporation (NYSE: H) today announces the start of the Hyatt journey, to welcome guests and customers to Hyatt hotels, helping them once again experience the joy of travel. With a focus on safety first and wellness always, Hyatt is reinventing the hotel's journey with new amenities and offerings and, at the same time, taking comprehensive steps to implement improved protocols that help employees feel comfortable and safe at work. .
As an extension of Hyatt's recently announced Global Care and Cleaning Commitment, Hyatt is collaborating with medical experts from the Cleveland Clinic, among other trusted medical and industrial advisers, to fine-tune reopening and operating procedures, such as reorienting collaborators , improved cleaning and safety protocols, and a Hygiene and Wellbeing Leader at each property.
"In the past few months, we have been interacting and listening intensively to guests and collaborators, and we are implementing new proposals with your safety and well-being in mind," said Mark Hoplamazian, Hyatt President and CEO. "Although the most important element to open our doors is to do it safely, we have gone beyond cleaning to advance care throughout the hotel experience to proudly and confidently welcome our guests, members and collaborators of World of Hyatt loyalty. "
Beyond safe and clean, new guest experiences
With creativity and care, Hyatt is giving guests and members more control over their journey to the hotel and focusing on a more holistic sense of well-being, from before arrival to departure and beyond. Hyatt is reinventing places and spaces to make social distancing not feel that way, striking the right balance of connection and space.
Well-Being Where You Are: Hyatt's true purpose of care is wellness. Through a new exclusive collaboration with Headspace, guests, members, and collaborators can access mindfulness exercises, guided meditations, and sleeping content through the World of Hyatt app, either on room TVs or on the road . Guests can also enjoy enhanced in-room wellness services at select hotels, such as Exhale on Demand TV content, in-room exercise equipment (bikes, treadmills, weights), or spa kits and treatments available for delivery personal. In some cases, hotels have created outdoor training spaces.
Less contact, more attention: Hyatt hotels are working to implement enhanced digital services through the World of Hyatt app that will give guests more control over how they connect with Hyatt. New features, available in select markets and continuously implemented, will allow guests to manage preferences such as scheduling cleaning service, choosing between picking up food orders, entering the mobile phone key, check-in and contactless check-out , and more. For meetings and events, Hyatt hotels are exploring audiovisual technology that will help offer guests hybrid, on-site and remote meeting options for mass events with social distancing in mind.
Feeding the Senses - Exceptional food and beverage experiences have always been central to Hyatt and a crucial part of the excitement of traveling. Now Hyatt is using all the senses to make reinvented meal offerings in beautiful and unique spaces, such as private dining in a premium suite at Park Hyatt Moscow, or creating meals in private garden suites at Hyatt Pune & Residences. Hotels are experimenting with new food and beverage offerings, such as individual buffet meals that are selected and provided for each dining table at Hyatt Place Hyderabad Banjara Hills. New QR codes display menus for guests to explore options at The Confidante Miami Beach and order from their own mobile device at Grand Hyatt Seoul.
The luxury of space: In some hotels, events and excursions on and off property are reinventing themselves as private recreational activities that can be booked with plenty of space available, such as garden or rooftop yoga classes, private beekeeping or explore outdoor paths with guided walking maps.
Carefully selected: Room decor and amenities will be selected to remove some weird high touch elements while providing the high quality Hyatt experience that our brand is known for, including attractive art and distinguished design.
Waypoints: Soon, Hyatt will help inspire new ways to travel and connect with family and friends by helping to identify hotel locations that are convenient way points for friends and family to get together.
"We continue to evolve the guest experience as we listen and try to understand what's most important to our guests," said Amy Weinberg, senior vice president of global brand analytics, loyalty and loyalty at Hyatt. "Flexibility and peace of mind are essential to our guests at this time, and we are providing personal care in everything we do during a guest's journey."
Based on guest feedback, Hyatt understands that flexibility is key to offering guests peace of mind when booking a trip. Hyatt now offers flexibility with free cancellation up to 24 hours prior to scheduled arrival, for most reservations for stays through July 31, 2021. As part of Hyatt's new extended cancellation policy, scheduled reservations by 1 July 2020 and beyond, for any future arrival dates until July 31, 2021 - can be canceled free of charge at hyatt.com or via the World of Hyatt app up to 24 hours prior to scheduled arrival. This includes advance purchase rate reserves. Some exceptions * are listed below.
At Hyatt, employee well-being is essential to advance customer and guest care. In response to COVID-19, Hyatt has also reinvented the employee journey to include new work procedures, resources, and reorientations, in an effort to ensure the safety and well-being of employees. Daily employee surveys have been introduced to measure their comfort and well-being, allowing hotel leaders to address opportunities, make adjustments, and meet their needs in real time.
As part of the Global Care and Cleaning Commitment, by July 2020, each Hyatt hotel will have at least one person on the property trained as a Hygiene and Wellness Leader who will be responsible for ensuring that their hotel complies with the new protocols and operational guidance. Each Hygiene and Wellness Leader will help maintain their hotel's mandatory GBAC STARTM accreditation, which includes an infectious disease cleaning, disinfection, and prevention program that will focus on establishing sanitary, safe, and healthy hotel environments.
The new hotel partner trip also includes:
-Daily temperature reviews of all employees in the world upon arrival at the hotel.
-Welcome verification reminders sent to collaborators before arriving at work.
-Personal protection equipment as facial covers required by all collaborators.
-Social remote orientation and additional hand sanitizer stations in collaborator areas.
-Free access to Headspace for Hyatt employees to practice mental concentration and self-care.