SkyTeam celebrates its 20th anniversary by introducing SkyCare & Protect
This protocol includes a series of security measures to help its 19 members protect passengers and employees
“SkyTeam was founded 20 years ago today with the promise of better caring for our customers,” explains Walter Cho, Chairperson of the alliance. "Although the world and our industry have changed a lot in the past six months, initiatives like SkyCare & Protect are a clear example of the alliance's commitment to caring for customers when traveling on the Sky Team network."
SkyCare & Protect brings together hygiene and safety practices for each airline and recommendations for industry and health authorities. These are 15 measures divided into five levels of protection that reinforce security at every step of the trip.
Ready to fly: members commit to reducing contact surfaces. Everyone must facilitate digital check-in, reducing contact with airport staff and counters. Some members and airports are offering some more services in this regard, such as loading and unloading of luggage on behalf of the traveler.
Cleaned: The highest level of cleaning is guaranteed. The cleaning of the areas most susceptible to being touched is reinforced, both on the plane and at the airport. Airplanes are disinfected more frequently and cleaning wipes are provided to the passenger upon request. Additionally, most modern aircraft have HEPA filters, which constantly recirculate cabin air and trap 99.5% of particulates, including viruses and bacteria.
Protected: local regulations that apply at each airport in terms of signage, distance control are applied ... Hydroalcoholic gel is offered to passengers, screens are available and employees are provided with masks, which passengers must wear. In the case of Air Europa, they are also provided with one.
Screened: in some countries it is necessary to pass sanitary controls at different points of the trip, in which the temperature of the passenger is taken using cameras or thermometers. In some cases, local authorities may require a health certificate.
Informed: so that passengers have the best information to decide on their trips, the companies will keep their web pages updated, in which they will account for all these measures.