Infor Introduces Cloud Solutions for the Hospitality Market
They allow hotel staff to work with their own devices, maintaining social distancing and processing online payments without contact with the client
Infor, the leading global cloud applications company specialized by industry, introduces applications designed exclusively for hotels and resorts, casinos, restaurants and food services, events and table reservations. With the safety of staff and guests in mind, Infor Hospitality cloud solutions are designed to address the operational needs of hotels with regard to social distancing and contactless processes.
The new web-based tools can be easily used with the Infor app. The hotel staff can work with their own devices, maintaining social distancing with the guests, since for the check-in process, the arrival time can be updated and a room selected so that it is already prepared on arrival. Payments can be made through online credit card solutions and achieve a completely contactless process. At departure, check out can also be done without contact, with the final balance on the mobile.
The app is accessible in real time, helping hoteliers keep up with busy guest schedules. Also, the technology for restaurants has been optimized with a self-service solution to order food online from the comfort of your room without having to interact with the staff at the front desk. Similarly, for table reservations, they allow establishments to reserve tables and other resources that require social distancing, such as space in the gym, bowling alleys, etc.
Jason Floyd, Senior Vice President and General Manager, Infor Hospitality said, “Speed is critical today. Hotels, resorts, and casinos need to act faster than ever, that's where the cloud plays a deciding factor. At this stage of change, organizations need to rely on modern technology to implement new strategies and processes as quickly as possible. We have invested heavily in our Hospitality suite to ensure that customers are prepared as they open their hotels and welcome guests, while maintaining safety standards. "
Specifically, the Infor Hospitality Management (HMS), Infor HMS Online Check in, Infor HMS Online Check Out, and Infor POS Order Now solutions have now been added to the Infor Hospitality Suite to provide convenience, clarity, and care for all stays.
Infor Hospitality is a true cloud solution, allowing users to access via a secure browser or mobile platform from anywhere securely. It also allows mobile workers to have extensive functionalities for Hotel Operations building management and Sales & Catering management, restaurant management, table reservation and billing management.
“Guests are looking for innovative options that allow them to avoid long lines or crowded lobbies, preferring self-service options. High-touch surfaces in rooms should be eliminated or limited for the safety of guests and staff, ”says Dorothy Creamer, Senior Analyst, Transformation Strategies at Hospitality & Travel Digital, IDC. “It is vital to allow guests to use their own devices whenever possible, providing trust and loyalty. This requires that the hotel systems be flexible and secure to provide different alternatives that guarantee that the guest and business data are protected”.