RCD Hotels adapts and offers trips on demand
The hotel chain has been working hard to provide an experience that complies with the new SAFE + SOUND and S.A.F.E protocols
After several months of uncertainty, many hotels opened their doors in order to reactivate the sector and join the new reality. With an increase in cleaning times and security measures during check-in, Mexico is positioned as one of the exemplary destinations to vacation with total safety.
The momentary closure of the hotel facilities allowed each chain to develop a series of health measures to face the pandemic, and provide total confidence with their guests when receiving them. Hard Rock Hotels All Inclusive, together with the World Health Organization (WHO) and NSF, developed the Hard Rock SAFE + SOUND and S.A.F.E protocols. (Safe And Friendly Environment Experience) to meet the hygiene and health needs of both employees and tourists. From temperature controls, markers of social distancing and free contact with requests, hotels seek to demonstrate transparency and security in the experience of each guest.
One of the hotels that is operating successfully is the Hard Rock Hotel Vallarta, where the experience of traveling during the pandemic is lived with enthusiasm among the guests. Tourists, at the time of check-in, must go through a thermal camera that detects body temperature, followed by a sanitization of their belongings and hands at the reception. Each one is given a kit that includes masks, alcohol gel and bacterial disinfectant to accompany them throughout their stay. In case of facing potential cases, they are given the corresponding medical attention to assess the situation.
Leonel Reyes, Corporate Director of the RCD Hotels chain, explained that: “prevention measures are being followed to the letter. Each tourist is explained the importance of social distancing and the use of a mask ”. In common areas, guests must wear face masks and find gel alcohol stations distributed throughout the hotel. Currently, the Hard Rock Hotel Vallarta is working on a regular basis, respecting sanitary measures.
One of the biggest adaptations of all-inclusive hotels during the pandemic is the buffet. To respect the distancing, Hard Rock Hotel Vallarta established an a la carte menu, where guests can access it with their phone with a QR code, and order what they want. A new communication channel was also incorporated via WhatsApp, where hotel managers comment on the different daily activities and shows; and that also serves as a query system.
Facing the adversities of 2020, and with the correct protocol, many travelers are encouraged to live this new, more personalized experience that is part of the "new normal" worldwide. With the care of their guests and the correct follow-up of the protocol, the hotels adapted to the new measures without inconvenience, and are postulated as safe and trustworthy accommodations.