Accor successfully implements ALLSAFE in its hotels around the world

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Accor successfully implements ALLSAFE in its hotels around the world
Thu October 15, 2020

95% of the group's global network uses the protocols; 65% is officially certified and the remaining properties will be audited by the end of 2020


Accor today announced its continued action to lead the hospitality industry with the most stringent cleaning standards and operating procedures focused on guest safety. Following the operational disruptions arising from COVID-19, Accor has successfully reopened most of its hotels and 95% of them have already adopted the Group's reliable ALLSAFE cleaning and hygiene protocols, which were developed jointly with Bureau Veritas . To date, Accor has successfully certified 65% of these hotels with the ALLSAFE brand through a third-party review and accreditation process with professional auditors such as Bureau Veritas, SGS, Clifton and Ecolab, and is working for other hotels are independently verified as certified with ALLSAFE over the next several months.

Accor's ALLSAFE cleaning and hygiene brand was developed in conjunction with Bureau Veritas, a world leader in testing, inspection and certification. (CNW Group / Accor)

"At Accor, we are grateful for the trust our guests have placed in us to protect their health, safety and well-being, and this is a responsibility we prioritize above all else," said Chris Cahill, deputy general manager of hotel operations. "Throughout this difficult year our hotel teams have faced the challenge of improving their strict protocols and following increased public safety regulations, while continuing to welcome, safeguard and care for others; this remains at the core of what we do and are as hoteliers ".

Own research conducted by Accor during June and July 2020 indicates that a hotel getaway is among the top three activities Accor guests are ready to do in the coming months, in addition to going to the beach and visiting friends and relatives at home. While consumer spending intentions in the travel sector remain low compared to pre-pandemic levels, 75% of consumers say they would be comfortable staying in a hotel they can trust to high standards. cleaning and professional staff.

The ALLSAFE certification was created by Accor to provide guests with assurance of a third-party verified standard of hotel cleanliness and hygiene requirements. These standards were developed and approved by Bureau Veritas, a world leader in operational testing, inspection and certification. Travelers can look for the ALLSAFE logo on the website of the Accor hotel they are booking, knowing that they can rely on their protocols to meet or exceed the ALLSAFE standard and thus visit the hotel with complete confidence.

To achieve ALLSAFE certification, hotels must meet a detailed list of 16 global commitments developed jointly with Bureau Veritas, resulting in more than 100 standards in total. Some of these improved sanitation and prevention protocols include a reinforced cleaning program with frequent disinfection of all high contact areas such as elevators and public restrooms; Deep room cleaning with hospital grade cleaning products and materials, including upholstery, carpets, and high temperature bedding cleaning.

Additional measures require Accor ALLSAFE hotels to employ adequate seating and space restrictions in restaurants, bars, and public areas; guest temperature control in accordance with local requirements; disinfection mats in hotel entrances; Contactless payment solutions and counterless check-in and check-out, wherever possible.

Accor has also taken the unique step of creating a free medical support service available to all of its guests. Through its global partnership with AXA, a world leader in insurance, Accor guests who become ill or in need of urgent medical assistance will receive free access to first-line medical teleconsultations. Guests will also have access to AXA's extensive on-site network of tens of thousands of medical professionals, allowing hotels to direct their guests to the most appropriate medical support based on their location, specialization, language and other important criteria, in the 110 destinations where Accor operates.

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