Star Alliance announces sanitary protocol for its VIP lounges

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Star Alliance announces sanitary protocol for its VIP lounges
Wed April 07, 2021

As flights begin to return, the airline alliance works to ensure that visiting a lounge anywhere in the world is safe and relaxing

Passengers will notice the following measures in place to further protect their health and well-being when traveling with Star Alliance

  • Social distancing
    • The capacity of the room will be restricted to ensure social distancing, with specific seats to remain unoccupied. 
    • Some amenities and facilities may be temporarily unavailable due to social distancing restrictions. 
  • Personal protection equipment
    • It is a requirement that clients wear face masks while in the salon, of a type approved by local regulators.  
    • Salon staff should wear face masks along with proper protective cleaning and food preparation equipment.
  • Cleaning
    • Hand sanitizer will be continuously available within the room.
    • Surfaces and areas within the classroom will receive more frequent and improved cleaning.
    • The customer's seating area will be disinfected upon departure. 
    • The reception area will have a glass partition. 
  • no contact
    • Technology to minimize the need to manually manipulate documents or cards when entering the room.
    • Use of digital media on client's personal devices.
  • Specific measures
    • Food and beverage services are adapted to meet local health safety guidelines.
    • Specific measures may vary by location in accordance with local health authority notices and regulations. These will be communicated within the room by staff and with the appropriate signage.

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