Hilton innovates to offer a more flexible booking experience

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Hilton innovates to offer a more flexible booking experience
Source: Hilton
Tue June 22, 2021

The hotel chain now allows travelers to make reservations with ease and confirm connecting rooms instantly

Hilton solves travel planning frustrations, as the first major hospitality company, by introducing the reservation experience that allows people to easily make reservations and confirm at least two connecting rooms instantly. This innovative technology - Confirmed Connecting Rooms by Hilton - has begun to roll out globally and will be available when booking on Hilton.com or through the Hilton Honors app at participating hotels within any of the 18 world-class brands in wallet.

“As we begin to see a recovery throughout the Caribbean, in the United States and in parts of Latin America, finding new ways to reconnect is more meaningful than ever for families and groups of friends to make travel plans. For travelers who make travel reservations together, we know that almost half of them consider having adjoining rooms as an important factor in the reservation process, ”explains Fernando Luis, commercial director for Hilton in the Caribbean and Latin America. "Confirmed Connecting Rooms by Hilton allows our guests to enjoy a more flexible and confident booking experience when planning their next getaway to one of our world-class resorts or to city hotels throughout the region."

For larger families, groups of friends, wedding guests and other types of travel, there have always been many benefits to staying in connecting rooms, but the reservation process was not always perfect. In the past, to stay in connecting rooms, guests would indicate their request when booking and then many times followed up with both calls and emails expressing the importance of having this room experience for their stay. In most cases, if there was availability, connecting rooms were only confirmed when the guest arrived at the hotel, during check-in, sometimes leaving the guest frustrated even before taking their luggage apart.

Now people can reserve and confirm connecting rooms instantly in three easy steps:

Step 1: Select the desired number of rooms along with the destination and dates, and choose your hotel.

Step 2: When selecting a room, check the box indicating interest in connecting rooms.

Step 3: Select each room connected to the desired rate and book the stay with instant confirmation.


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