Chile conducts training on accessible tourism

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Chile conducts training on accessible tourism
Source: Twitter @Sernatur
Wed September 08, 2021

The Sernatur initiative offers 500 places available for tourism service providers and professionals 

Sernatur launched three courses on accessible tourism this Monday. The initiative was developed thanks to the work of the institution itself with the technical support of the National Disability Service (Senadis), the Ministry of Housing and Urbanism and the Eres y Noveau Arquitectura Foundation, experts in accessible tourism and inclusion.

The courses will be developed in different modalities. On the one hand, the trainers workshop is aimed at professionals in the sector and aims to provide technical tools in matters of accessible tourism to industry professionals. This, in order to grant skills that can be applied as support to entrepreneurs in each region.

Meanwhile, the basic course seeks to present accessible tourism in a general way and by way of introduction, answering questions such as what it is, how it works, what it is used for, what are the benefits and how it should be incorporated, as well as success stories.

Finally, the advanced course seeks to impart knowledge regarding current regulations, how it should be incorporated into accommodation establishments and how each establishment should self-evaluate, in addition to providing technical assistance and teaching how to develop improvement plans to begin the path of accessibility. .

In this regard, the Undersecretary of Tourism, José Luis Uriarte, stressed the relevance of this type of instance, stating that “providing the best possible conditions, adapting the infrastructure, products and also the service we provide, integrating the multiple needs of the different tourists, it is essential for the evolution of the tourism industry. In this sense, accessibility takes on special importance in a context such as the current one and in the development of our public policies. For this reason, we hope that these courses will be a support tool for providers and professionals so that they can include this vision in their daily work ”.

The courses are available at and will have no cost for interested persons.

The national director of Sernatur, Andrea Wolleter highlighted the initiative and indicated that “when we think about the tourism that is coming, we think that it should be for everyone without exclusion and, therefore, we developed this course that will allow the various actors of the tourist chain to commit to a change of view on the importance of accessibility in our industry. For this reason, our invitation is to take one of the three courses that are available for free and begin to implement the necessary changes ”.

Accessible tourism

Accessible tourism is an initiative that seeks to promote the adaptation of tourism environments, products and services in such a way that they allow access, use and enjoyment to all users, under equal conditions, under the principles of universal design.

It is based on Law 20,422 on equal opportunities and social inclusion of people with disabilities that Sernatur took on the challenge of reducing the gap in existing barriers in areas of architecture and the quality of service provided by tourism providers, in such a way that the benefits are palpable in the social, economic and cultural spheres.


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