Revinate acquires Go Moment

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Revinate acquires Go Moment
Marc Heyneker, Revinate
Source: Revinate
November 18, 2021

The technology firm will further enhance its omnichannel capabilities so hotels can interact with guests and create business opportunities

Revinate, a leader in omnichannel direct booking platforms for the hospitality industry, announced that it has acquired Go Moment, a provider of AI-powered commerce-enabled messaging solutions for the hospitality industry.

The combined company will be called Revinate. Collectively, the focus of the companies remains to enable hotels to synthesize and activate their guest data intelligence to convert direct bookings and commerce at any time during the guest's journey.

The firm's mission is to provide hoteliers with direct income and scalable profits from data-driven solutions that cultivate deeper relationships with guests. Customers love Revinate, as they can engage with their guests throughout the guest lifecycle with automated and personalized campaigns across multiple channels, including email, voice, SMS, and the most popular messaging platforms. Today, thousands of hotels use Revinate's direct booking platform to generate an ROI of 20x or more.

50 million guests have met Go Moment's AI-powered digital concierge, Ivy. Hoteliers love how Ivy automates nearly 60% of guest requests with its real-time AI-powered responses, streamlining both staffing and service delivery. Hoteliers have also seen fantastic ROI results in the courier trade, from reservations to upgrades to amenities.

By integrating Revinate's unique direct booking platform with Go Moment (Ivy) AI-powered commerce and messaging capabilities, Revinate will further enhance its omnichannel capabilities to engage with guests and create commerce opportunities between guests and the hotel. . This combination allows the platform to maximize the lifetime value of each guest through targeted campaigns and a seamless guest experience.

“This is a true game changer for our industry. The best synthesized guest data that intelligently drives the best omnichannel guest lifecycle communications means Revinate has become the ultimate direct booking platform for hoteliers, ”said Marc Heyneker, CEO of Revinate.

Go Moment CEO Raj Singh will join Revinate's leadership team as Chief Strategy Officer (CSO). “I am delighted to join Revinate in accelerating the bright future of our hospitality industry by building the ultimate omnichannel direct booking platform. I look forward to working with Marc Heyneker and his excellent team to serve the global hotel market, ”said the executive.


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