The vast majority of travelers experience stress in the check-in process
70% of respondents in an international study said that waiting in long lines to check in is the most annoying part of traveling
A new consumer survey released today by iProov, the world leader in biometric facial authentication technology, found that travelers do not find the airport check-in process a relaxed first step to a destination. In fact, the majority of respondents would prefer to streamline the process to go directly from the sofa at home to the gate in as few steps as possible.
Eighty-five percent (85%) of the 16,000 respondents in eight countries would use or consider using a ticket/ID verification from home. Additionally, 70% of those surveyed said that the first step of the trip (waiting in long lines to check in) is the most annoying part of traveling.
So how can airports and airlines reduce travel bottlenecks by using check-from-home services to make the travel experience more convenient for consumers? Secure remote check-in technology allows travelers to complete their ticket and ID checks from the comfort of their homes, so they don't need to do it at the airport. The key to this process is facial biometric verification and authentication.
“Secure check-in technology allows travelers to complete their ticket and ID checks from the comfort of their homes, so they don't need to do it at the airport,” said Andrew Bud, Founder and CEO of iProov. “Facial biometric verification and authentication are key to this process. Face verification has already proven to be a secure and affordable solution for many applications and processes; for example, nearly a third of consumers already use facial verification to access their mobile banking apps. We have shown that online facial verification can be applied to improve the consumer travel experience, making life easier for travelers and operators around the world.”