Meliá Hotels International revolutionizes the employee experience with Amadeus

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Meliá Hotels International revolutionizes the employee experience with Amadeus
Source: Meliá Hotels International
June 21, 2022

The hotel chain implements Cytric Easy, the Amadeus tool with which its employees can manage business travel through Microsoft 365


Meliá Hotels International is the first company to implement Cyrtic Easy from Amadeus, a travel management tool that is integrated into the digital environment of Microsoft 365 and with which its employees will have a more agile and simple experience when planning their trips of business.

In line with the changing trends at work, with the promotion of flexible and hybrid work models and the digitization of processes, this collaboration now allows Meliá Hotels International employees to organize their business travel itineraries, in a easiest way, through Microsoft Teams. In addition, they will also have easy access to their traveler data and will be able to replicate regular trips in just one click, speeding up the process.

As the first company in the world to implement this technology, Meliá Hotels International will play a key role in the configuration and development of the Cytric Easy tool.

As explained by José María Dalmau, VP Business Development of Meliá Hotels International, "at the company we have a deep understanding of the business traveler, with more than 180 urban hotels around the world and with Business Travelers Benefits & Rewards, a specific program for this type of traveler. As a global company, many of our employees travel around the world, so travel planning is key for us. Being able to find and book a flight, hotel or car without leaving Microsoft applications is a huge improvement and we are delighted to help Amadeus define the Cytric Easy tool.”

In the words of Rudy Daniello, Executive Vice President of Amadeus Cytric Solutions, “Meliá employees travel frequently, but also have a deep knowledge of the hotel industry, they are the perfect initial partner for the Cytric Easy tool. In the near future we will leverage more Microsoft assets so that the system even recommends other people to connect with during a trip, bringing added value to business travel. With all this, we will reinvent the way in which companies travel”.

With Cytric by Amadeus now integrated into Microsoft 365, switching between apps will be a thing of the past, leading to higher productivity, a better employee experience and easier compliance with travel policies, as well as improved organization of trips thanks to its greater simplicity and agility in the process.

In the near future, Meliá employees will have additional features such as taking data from the Microsoft Outlook calendar to complete the search process: preferred departure location, destination based on meeting location and dates. Flight search results will show recommended options based on convenience, price, user preferences (for example, layover airports to avoid), corporate policy, and the most sustainable options.

Amadeus and Microsoft first introduced Cytric Easy in March this year, and the collaboration marks one of the first public milestones since the two tech giants joined in a strategic collaboration to drive innovation in travel.

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