Marriott brings together leaders at the Great Service Summit
The hotel chain held the event at the Courtyard by Marriott Barra de Tijuca, Rio de Janeiro, from August 8 to 10
With the participation of 34 leaders from eight hotels in South America, issues related to guest care and service quality were discussed. Executives such as Carolina Mescolin, General Manager of the JW Marriott Rio de Janeiro Hotel; Sintia Gomes, General Manager of the Sheraton Grand Rio Hotel & Resort; Maria Pia Muto, General Manager, Marriott Executive Apartments São Paulo; Nilton Cambé, General Manager of Marriott São Paulo Aeroporto; Alejandro Irazabal, General Manager Courtyard & Residence inn by Marriott Rio de Janeiro; and Rosana Okamoto General Manager of the newly opened JW Marriott São Paulo, among other members of the chain, participate in the workshop to continue enhancing the service experience.
For two and a half days, experiences and good practices were shared, as well as the opportunity to inspire the new generation of leaders who participated in these seminars. The GREAT Service Summits have already been held in other locations such as Mexico City, Cancun, Barbados, Panama, Chile and, of course, Rio de Janeiro, where there are Marriott Int brands with growth potential due to the importance that Brazil represents for the Southern Cone. .
“The intention is to cover all of Latin America and the Caribbean, and places like Rio de Janeiro are eager to welcome the world of opportunities that Marriott International represents,” said Gastón González, Vice President of Operations and Guest Services: “It is incredible that after pandemic, we have brought together more than 350 leaders to continue our focus on caring for our guests. Learn from Mr. Marriott has been the backbone of the company, if we take care of our associates, they will take care of our guests.”